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Policies

DELIVERY/SHIPPING

Tutu Spoiled currently only ships US and Canada. Our current shipping timeframe is 2-3 business day for in stock items. Tutu Spoiled carries a selection of custom items that are made to order and may take up to 21 business day to ship.  All items state the delivery timeframes in the description

International Orders: Orders to Canada may take up to 14 business days to arrive. We are required by law to accurately state the price paid for your products to customs. You may be contacted by for payment on any extra custom charges that you will be responsible for

 

 

RETURNS AND EXCHANGES

Tutu Spoiled strives to provide excellent customer service and merchandise. If for any reason you are not satisfied with your purchase, please notify us at contact@tutuspoiled.com within 5 days of receiving your order. Items must be in its original condition and packaging and we will issue store credit. Please allow up to 14 business days for processing

The following are considered final sale and cannot be  exchanged:

  • Clearance Items
  • Personalized and made to order items
  • Holiday items ordered within 21 days of the holiday
  • Swimwear
  • Jewelry
  • Shipping Costs

 

 

PREORDER POLICIES

Tutu Spoiled provides customers the opportunity to Preorder items for the following season. This option guarantees that we reserve the style and size.

 Below are Preorder procedures:

  • Customers should either pay in full; or make a 50% down payment. Code is PREORDER50 if the option chose is 50% down
  • Shipping dates are an estimate and are not guaranteed
  • Once the item arrives we will send an invoice via PayPal for the remaining balance
  • If the balance is not paid within 30 days of arrival the down payment will be forfeited and the items will be returned to inventory
  • If is not a custom item it may be returned/exchanged if you contact us within 5 days or arrival

Any questions please feel free to email us at contact@tutuspoiled.com

Tutu Spoiled has been nominated Best Children's Boutique in Essex County. Please Help us Win Vote Here for Tutu Spoiled

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